Government Digital Service
Based in London, UK, Leisa is the Head of User Research at the UK Government Digital Service in the Cabinet Office. She leads a team of researchers who work in agile, multidisciplinary digital teams to help continuously connect the people who design products with the people who will use them and support experimentation and ongoing learning in product design.
Her background is in user-centred design, design research, and information architecture, and she's passionate about making these practices more accessible to companies with limited resources.
Before joining the public sector she was a freelance consultant and worked with clients including Virgin Atlantic, BBC, SonyBMG, HSBC, The Economist, Drupal, and the University of Surrey. Leisa tweets at @leisa and occasionally blogs at disambiguity.com.
User Centred Government